Embedding lived experience into training for housing support teams

We have been working with Alcohol Change UK over the past year and, along with members from CAPITAL charity, have helped to develop training programmes that will make a real difference to those living with alcohol-related challenges.

These peer contributions are invaluable as they will directly shape the mandatory e‑learning programme for all housing support staff across West Sussex. By embedding lived experience into training, we ensure that staff gain not only knowledge, but also empathy and understanding of the realities behind substance use.

This approach helps staff to:

·         Develop trauma‑informed awareness by recognising how past experiences impact current behaviours and needs.

·         Build stronger connections by using language and practices that respect dignity and reduce stigma.

·         Respond more effectively by tailoring support to individuals rather than applying one‑size‑fits‑all solutions.

·         Encourage recovery and resilience by seeing the strengths and potential in every person.

Training in this way makes a real difference. It equips staff to provide compassionate, person‑centred care, and ultimately creates safer, more supportive environments for everyone.

If you’d like to know more about this project, or would like to discuss a project with us - please do get in touch for an informal chat.

We would love to hear from you!